The Office Coordinator assists with Coordination, Customer Service, & Quality Control of National accounts. In addition to, other Administrative Office Tasks and Responsibilities from our National Office Headquarters in Tampa, FL.

What You’ll Be Doing…

• Answer, greet, and direct all incoming calls
• Route and Dispatch Jobs and Work Orders
• Monitor jobs throughout the day to ensure they are being completed and all pictures are uploaded
• Email Report to properties once job has been completed
• Respond to all emails accordingly
• Communicate with field teams throughout the day
• Send Daily Market Reports to Managers and Franchisee Owners
• Email Marketing
• Handle customer inquiries and complaints
• Enter complaints into data software to ensure follow up from management
• Assist in shipping product when ordered by properties
• Assist in preparing packages for new porters hired
• Provide information about our services
• Process over-the-phone payments when necessary
• Customer Follow up / QC Calls
• Document and update customer records based on interactions
• Assist Managers in other tasks as needed

What You’ll Bring…

• Active Listening Skills, taking time to understand what people are saying
• Data Entry with keen attention to detail
• Ability to prioritize and multitask
• Excellent communication and customer service skills, must be able to maintain a positive, professional image and demeanor
• Able to follow Detailed Instructions, and make Critical Decisions

What We Provide…

• Major Medical including Health, Dental, Vision, Supplemental, & Life insurance
• Federal Holidays Off
• Regular Bonus Opportunities, Employee Rewards Incentive Program
• Employee Discounts to Friends and Family
• Advance with a Growing National Company
• Quality Service & Safety-Based Company Culture